Supplier Operations Manager
Job Description:
- Serve as the primary operational liaison for a portfolio of approximately 5–10 supplier facilities
- Build strategic supplier partnerships that drive accountability, performance improvement, and operational excellence
- Conduct monthly or quarterly on-site facility visits to evaluate production processes and operational standards
- Provide hands-on consulting and technical guidance on production flow, line efficiency, capacity planning, and labor and staffing models
- Support new product launches by ensuring production readiness, execution capability, scalability, and quality adherence
- Drive quality improvement by identifying defect root causes, implementing corrective actions, and establishing preventive measures
- Develop, operationalize, and monitor KPIs including yield, waste, service levels, labor efficiency, and OEE
- Monitor supplier performance through scorecards and reporting systems
- Collaborate with operations, field merchandising, quality assurance, and supply chain teams
- Lead continuous improvement across the supplier network using Lean and Six Sigma methodologies
- Analyze operational data and production metrics to develop improvement plans
- Facilitate problem-solving sessions with supplier leadership teams
- Develop and deliver training programs in operational excellence, quality management, and performance measurement
Requirements:
- Bachelor's degree in Engineering, Supply Chain, Operations Management, Industrial Engineering, or related field required
- 5+ years of experience in manufacturing operations, supply chain management, or operations consulting roles
- 2+ years of experience working directly with production environments, supplier networks, or vendor management in a distributed network
- 2+ years of management experience
- Lean Six Sigma certification (Green Belt or Black Belt) or continuous improvement certification strongly preferred
- Strong understanding of manufacturing operations, production systems, and supply chain management principles
- Proficiency in industrial engineering concepts including workflow optimization, time studies, capacity analysis, and labor modeling
- Advanced analytical skills with ability to interpret operational data, identify trends, and translate insights into actionable improvement strategies
- Excellent problem-solving and root cause analysis capabilities using 5 Whys, fishbone diagrams, and Pareto analysis
- Experience with Lean manufacturing principles including value stream mapping, 5S, kaizen events, and waste elimination techniques
- Strong interpersonal and relationship management skills with ability to influence and partner effectively with external stakeholders
- Excellent communication and presentation skills for field-level operational discussions and executive-level reporting
- Ability to manage multiple facilities and competing priorities simultaneously in a fast-paced, dynamic environment
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with advanced Excel skills for data analysis, pivot tables, and dashboard creation
- Experience with production planning systems, quality management systems, and performance management tools
- Strong project management capabilities with ability to drive initiatives from concept through implementation and sustainment
- Willingness to travel up to 50% to conduct on-site facility visits and support operational improvement initiatives
Benefits:
- Opportunity to make a meaningful impact in stores and communities
- General benefits offered by 7-Eleven in the US (link referenced in posting)
- General benefits offered by 7-Eleven in Canada (link referenced in posting)