Senior Digital Product Manager, Product Operations – Playbook & Training

Job Description:

• Scale Amgen’s Digital Product Operating Model by creating, maintaining, and facilitating practical adoption materials
• Own DPOM playbook content, product management standards, templates, examples, self-serve guides, formal training, and accelerator workshops
• Create guidance for product vision and strategy, user and business problem definition, product charters, roadmaps, OKRs, KPIs, discovery, prioritization, roles, decision rights, operating rhythms, and value measurement
• Partner with the Director, Product Operations and Product Management Hub leadership to align playbook content with enterprise standards
• Create and maintain reusable templates, examples, checklists, workshop materials, and accelerators
• Own version control, content hygiene, distribution, and socialization of DPOM materials
• Design and facilitate formal training sessions, accelerator workshops, and enablement experiences
• Support business, digital product, technology, design, data, and engineering teams in applying DPOM
• Improve training and accelerator content using feedback, adoption barriers, and maturity insights
• Partner with Product Management Catalysts to turn field learnings into reusable assets and playbook updates
• Collaborate with Product Operations and enterprise enabling teams to scale DPOM guidance and reflect AI-enabled product practices

Requirements:

• Doctorate degree and 2 years of Digital Product, Product Management, Product Leadership, Digital Transformation, Technology Strategy, or related experience, or equivalent alternatives: Master’s degree and 6 years; Bachelor’s degree and 8 years; Associate’s degree and 10 years; or high school diploma/GED and 12 years
• Minimum of 2 years of experience directly managing people and/or leadership experience leading teams, projects, programs, or directing resource allocation
• Preferred: 5+ years of progressive experience in product operations, digital product management, product enablement, digital transformation, or related disciplines
• Strong understanding of product management practices, including product vision, strategy, roadmaps, OKRs, discovery, prioritization, product charters, stakeholder alignment, and value measurement
• Ability to translate complex concepts into clear, practical guidance, templates, training materials, and reusable tools
• Experience creating playbooks, standards, frameworks, self-serve guides, examples, training content, or workshops
• Strong facilitation skills for training sessions, workshops, and cross-functional working sessions
• Excellent written and verbal communication skills
• Experience partnering with product managers, business stakeholders, technology leaders, agile teams, and enablement partners
• Attention to detail, content organization, version control, and knowledge management
• Ability to incorporate feedback, field learnings, and measurement insights into improving materials
• Comfort operating in ambiguity, building new standards, and helping teams adopt new ways of working
• Experience in healthcare, biotechnology, regulated industries, high-tech, digital, consulting, or product-led organizations preferred
• Familiarity with AI-native product development, generative AI workflows, responsible AI principles, and AI’s role in product management preferred

Benefits: