Program Assistant, Case Files

September 26, 2026

Job Description:

Manage a shared inbox receiving information requests
Log, track, and assign requests to team members
Analyze requestors, requested information, release eligibility, and applicable SOPs
Collaborate with program and customer staff to compile requested documents
Review files and redact information according to SOPs
Analyze complex or unique requests using prior scenarios and team/leadership guidance
Submit completed requests according to urgent or standard timelines
Manage, track, and authorize child advocate appointments for program participants
Participate in special projects, including large document requests related to litigation inquiries
Assist the FOIA team with processing requests and other tasks

Requirements:

2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations
Demonstrated experience working with sensitive documentation
Understanding of proper PII handling
Experience following SOPs outlining release of information
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Experience with Microsoft Office, including Outlook, Word, Excel, and Access
Experience working with underserved/vulnerable populations preferred
Bachelor’s Degree in Social Sciences or relevant field preferred
MBI (T2) public trust requirement
Must be able to work 40 scheduled hours per week

Benefits:

Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions up to IRS annual limits and company match
Full flex work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance

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