Fulfillment Warehouse Specialist
About the position
This role is for a Command Center Warehouse Specialist (Fulfillment Specialist) at TP, a leading global provider of digital business services. The company partners with prominent brands to optimize operations through advanced technology and sustainable business practices. TP has a global workforce of 500,000 across 300 languages and is committed to being a force for good in its communities and for its clients. The position requires the ability to track incoming and outgoing components, manage a trouble ticket system, understand safe packing procedures and shipping methods, and address technical problems efficiently. The role also requires adherence to work schedules, management directives, and company policies.
Responsibilities
- Be organized and have the ability to accurately track all components both incoming and outgoing
- Open and manage trouble ticket system for all requests
- Be familiar with safe packing procedures and various shipping methods
- Demonstrate a positive attitude at all times
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments
- Abide by and support management directives and adhere to all Teleperformance policies
Requirements
- Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems
- One year of Technical Support & Network service experience in a related field preferred
- Knowledge of the Microsoft Office Products – Excel, Word and Outlook
- Excellent verbal and written communication skills
- Ability to work independently and multi-task
- Ability to lift 40 lbs
- Be detail-oriented and well organized
- Strong customer service skills, confident at handling escalations in a calm and professional manner
- Must be able to work onsite in Waterloo
- Basic computer skills
- Must be flexible to work any 5 days and any 8 hours between 9AM-8PM
- Very good attendance habits
- Excellent organizational and time management skills
- Ability to work in a changing environment
- High level of expertise in Teleperformance & client policies, tools, applications & practices
- Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint
Nice-to-haves
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
- AI Proficiency
- Data Literacy
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts