First Party Injury Adjuster

September 17, 2026

Job Description:

Provide claims service via various channels to policyholders and third-party customers
Investigate and resolve medical bills associated with first-party injuries
Apply knowledge of Property & Casualty insurance products, policy contracts, coverages, and claims-handling procedures
Apply General Motors Insurance claims-handling processes and procedures
Partner with and/or direct vendors and internal business partners to facilitate claims resolution
Support business objectives and deliver high-quality customer service
Contribute to business goals and performance metrics
Effectively use technology, claims management tools, and multiple communication channels

Requirements:

Experience in an inbound phone-intensive, contact center environment using a heet
Knowledge of building lasting relationships with internal and external customers and business partners
Computer literacy in a Windows operating environment
Strong written and verbal communication skills
Ability to implement and adapt to rapid change
Creative, innovative and forward-thinking mindset
Ability to navigate and work in multiple systems simultaneously
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI-assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
2+ years of auto claims adjusting experience required
High School Diploma or equivalent required
Insurance Adjuster License required
Current experience in TX, IL, GA, OH, AZ, IN, or CA strongly preferred
2+ years of customer service experience preferred
Bachelor’s Degree in a related field preferred
Candidates requiring visa sponsorship cannot be considered

Benefits:

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