ERA Agent

October 1, 2026

Job Description:

Respond to and resolve customer inquiries efficiently and effectively
Apply analytical thinking to identify and address customer needs and process inefficiencies
Participate in business process improvement initiatives and suggest and implement solutions
Demonstrate commercial acumen and understand the business impact of decisions
Collaborate with team members and other departments
Prioritize workload to ensure timely and accurate task completion
Maintain professionalism and resilience in challenging situations
Understand customer emotions and tailor interactions accordingly
Contribute to sustainability awareness and consider its implications in daily tasks
Work one of the specified Tuesday-to-Saturday or Sunday-to-Thursday schedules

Requirements:

Proven experience in a customer service or customer-facing role
Demonstrated understanding and application of agility core practices
Excellent analytical thinking and problem-solving abilities
Strong verbal and written communication skills
Ability to effectively manage and resolve conflicts
A creative and innovative approach to challenges and opportunities
A deeply customer-centric mindset with a focus on delivering positive customer experiences
Proven ability to prioritize and manage a diverse workload effectively
High level of self-awareness and emotional intelligence
Awareness of sustainability principles and their application in a business context
Ability to work one of the listed Tuesday-to-Saturday or Sunday-to-Thursday schedules
Depending upon the role, adherence to local policy may include pre-placement drug screening, medical review of physical fitness, and background checks

Benefits:

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